Frequently Asked Questions

Nura is a Dutch wellness supplement brand focused on simple, high-quality daily routines. Our products are manufactured in the EU and the United Kingdom, with quality testing and fulfilment handled from Germany.

Our products are manufactured in the EU and the United Kingdom. They are then tested and shipped from Germany.

Our production partners work according to recognised quality and food-safety standards, including GMP, HACCP, and ISO 22000.

Yes. We believe supplement quality should be easy to verify. You can view available product-specific laboratory reports on our Lab Results page.

Most Nura products are vegan. The Vitamin D3 + K2 Drops and Marine Collagen Shots are exceptions. Always check the individual product page and label for the most current ingredient and dietary information.

Start with your main goal. Nura Gut is designed for a simple gut routine, Nura Rest for your evening and sleep routine, Nura Glow for beauty-from-within support, and Nura Daily for broad everyday nutritional support.

You can also use our Shop by Goal navigation or product quiz. Still unsure? Send us a message and we'll help you narrow it down.

Some Nura products can be used together, but the right combination depends on the ingredients and your personal situation. Because certain vitamins and minerals can overlap between products, always check the labels and recommended daily servings before combining supplements.

If you use medication, have a medical condition, are pregnant or breastfeeding, or are unsure about a combination, ask your doctor or pharmacist first.

This varies by product and by person. Supplements are intended to support your routine rather than provide an instant result, so consistency matters.

Follow the recommended daily serving on the product label and assess how the product fits your routine over time. Individual experiences can differ.

If you take medication, are under medical treatment, are pregnant or breastfeeding, or have a medical condition, consult your doctor or pharmacist before starting a new supplement. Always follow the warnings and recommended serving shown on the individual product label.

All Nura products are developed for adults aged 18 and over. They are not suitable for children and young people under 18.

Available payment methods depend on your country and are shown at checkout before you place your order. Depending on your market, these may include options such as iDEAL, Bancontact, major credit cards, Apple Pay, Google Pay, PayPal, or Klarna.

Yes. Selected products offer multi-product bundle savings, and some larger bundles may include an additional free product. The exact saving is always shown on the product page before you add the bundle to your cart.

Promotional offers may change over time, so the product page and checkout always show the current price and applicable discount.

As long as your order hasn't been processed yet, we can try to make changes. Send us a message right away at info@nurabiolabs.com with your order number and the change you'd like.

Once an order has been handed over to the carrier, we can no longer make changes.

If your order has not shipped yet, submit a cancellation request through our Cancel Order page as soon as possible. If the order has already shipped, we can no longer stop the parcel, but your statutory withdrawal rights may still apply.

Standard EU shipping with Track & Trace is free. We also offer Insured Priority Shipping + Track & Trace for €4.95 at checkout.

Orders are processed within 1 to 2 business days and shipped from Germany. After dispatch, delivery usually takes a further 1 to 2 business days within the European Union. Most orders therefore arrive in approximately 2 to 4 business days. You'll receive a tracking link as soon as your order ships.

We ship to countries within the European Union. If your country is available at checkout, we can deliver there. If you're unsure, contact us before placing your order.

You have your statutory 14-day right of withdrawal, subject to the applicable legal exceptions. In addition, Nura offers a voluntary 30-day return period for products that remain unopened, unused, and in their original condition.

Approved returns are sent to our returns facility in Germany. Return shipping costs are normally the customer's responsibility unless the product arrived damaged, defective, or incorrect. Start a return by emailing info@nurabiolabs.com with your order number.

Email us as soon as possible at info@nurabiolabs.com with your order number and a clear photo of the issue. If your order arrived damaged, defective, or incorrect, we will arrange an appropriate replacement or refund and cover the related return costs.

As soon as we receive and check your return, we process the refund. Allow up to 10 business days for the amount to appear in your account — depending on your bank.