Nura — Customer Service

Shipping Policy

From the moment you order to the moment your package arrives — here's how it works at Nura.

01

Processing & Shipping

All orders are processed within 1 to 2 business days after receiving your payment. After dispatch, delivery usually takes a further 1 to 2 business days. This means most orders arrive within approximately 2 to 4 business days from ordering. During busy periods, this may take slightly longer, but we always ensure your order gets on its way as quickly as possible.

Our products are shipped from our production facility in Germany. Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation with your tracking details.

Please note: Business days are Monday through Friday, excluding public holidays.

02

Shipping Destinations

We ship to all countries within the European Union. Unsure if we can deliver to your location? Please contact us before placing your order via info@nurabiolabs.com and we will confirm.

We do not ship to countries or regions outside the European Union or those subject to trade restrictions or sanctions imposed by the EU or other international regulations.

03

Shipping Costs

All orders to countries within the European Union ship for free — regardless of order value. No minimum threshold, no hidden fees.

If you choose Insured Priority Shipping + Track & Trace, your order receives the upgraded shipping option shown at checkout and is covered in case of loss or damage during transit. You can select this option at checkout.

The selected shipping option and any applicable costs will always be shown at checkout before you confirm your order.

04

Delivery Times

After shipping, delivery usually takes 1 to 2 business days for destinations within the European Union, depending on your location and carrier performance.

These are estimates. The following factors may affect delivery times:

• High carrier volume
• Public holidays or holiday periods
• Weather conditions or logistical disruptions

We cannot guarantee exact delivery dates, but we do everything we can to get your order to you as quickly as possible.

05

Tracking

Every order is shipped with full tracking. Once shipped, you will receive an email with your tracking link. You can track the progress of your delivery at any time via our tracking page.

Have you not received a tracking email within a reasonable time after placing your order? Please check your spam folder first, and then contact us via info@nurabiolabs.com.

06

Lost, Damaged, or Significantly Delayed

Does your package appear to be lost, significantly delayed, or damaged upon arrival? Please contact us as soon as possible via info@nurabiolabs.com with your order number and a brief description.

We will investigate the shipment directly with the carrier. If an order is confirmed lost or damaged, we will offer an appropriate solution — a replacement or a full refund.

Nothing in this policy limits any rights you have under applicable consumer legislation.

07

Incorrect Address & Failed Delivery

Please ensure your shipping address is complete and correct when placing an order. Orders are shipped to the exact address provided at checkout.

If the address provided is incorrect or incomplete and the package cannot be delivered, the carrier may return it or handle it according to their policy. In such cases, we are not responsible for non-delivery, and reshipping may incur additional shipping charges.

Notice an error in your address immediately after ordering? Contact us right away via info@nurabiolabs.com. We cannot guarantee changes, but if the order has not been processed yet, we will do our best to help you.

08

Questions

Questions about shipping, delivery times, or the status of your order? We're happy to help.